Leading Cross Functional Teams

Ken Norton succinctly draws together ideas about how to communicate with different types of people (engineers, sales, execs, and customers) in their own language. I appreciated his thought about the 15 minute meetings: What have you completed since our last meeting, what will you have done by tomorrow’s meeting, what’s standing in your way and how can I help?

Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.

- General George Patton